What is it?
This article aims to explain the steps to take after a failure to import images from USB to Promap.
How to investigate?
- If the content of the USB can be imported but not read, maybe this article will be more helpful.
- Plug the USB stick to another USB port (on the side or the bottom of the central unit).
- Try to import the images with another USB stick.
- Use a NTFS rather than FAT32 USB stick. To check the file system right click on your USB stick, click on "Properties" and look at "File system".
- Try to import the images from the PACS. The PACS can solve most compatibility issues.
- Retrieve the log files following those steps.
- If possible, retrieve the whole content of the USB stick and transfer it to the Koelis team via the customer request.
- Open a customer request via this form.
How to solve?
Depending on the investigations, the solutions can be various, most commonly: changing the format of the MRI to make it readable by Koelis systems, or using the PACS.
The final diagnosis will be made by Koelis Service team, they will come back to you quickly.